Return Policy & Process

Last updated: October 16, 2025

This Return Policy & Process applies to purchases made directly on www.LostInTransit.us.
Orders placed on third‑party marketplaces (eBay, Mercari, Poshmark, Amazon, Walmart)
are governed by those platforms’ policies and must be initiated on the platform where the
order was placed.

Eligibility
Eligibility
We accept returns only when the issue is our error:
 Wrong item sent
 Materially incorrect description or photos
 Broken/defective item on arrival

We do not accept returns for reasons such as change of mind, does not fit, wrong color or
size, or other preference‑based reasons. Due to the nature of our products—often
one‑of‑a‑kind or limited quantity—we strive to provide accurate descriptions and
detailed photos so you can review before purchasing.

Time Windows
Time Windows
 Issues must be reported within 7 days of the carrier’s delivery scan.
 For approved returns, the item must be postmarked within 14 days of RMA issuance.

How to Request a Return (RMA Required)
1) Email randy@lostintransit.us within the 7‑day window to request a Return Merchandise
Authorization (RMA).
2) Include your order number, a short description of the issue, and clear photos of the item,
the outer packaging, and the shipping label/tracking number.

3) Wait for written approval and return instructions. Returns sent without an RMA may be
refused or delayed.
4) Use the return method provided in the approval email. Obtain and retain your drop‑off
receipt until your refund is posted.

Return Shipping & Costs
Return Shipping & Costs
 If the return is approved due to our error, we will provide instructions and cover return
shipping (typically via a prepaid label).
 Returns for non‑qualifying reasons are not accepted.

Condition of Returns
Condition of Returns
Returned items must include all parts, accessories, and any original packaging that
accompanied the product, unless the condition issue arose in transit.

Bundles & Multi‑Packs
Bundles & Multi‑Packs
For bundle or multi‑pack purchases, the complete set must be returned; partial returns are
not accepted.

Inspection & Outcome
Inspection & Outcome
 After we receive and verify the returned item, we typically issue a refund (our standard
remedy for approved returns). If you prefer a replacement and stock is available,
contact us and we will try to accommodate.
 Refunds are issued to the original payment method via Stripe.
 We usually process within 2–3 business days of receipt; your bank or card issuer may
take 5–10 additional business days to post the credit.

Non‑Returnable Items
Non‑Returnable Items
 Gift cards and digital downloads
 Items explicitly marked as Final Sale (if any)

 Any item not meeting the eligibility conditions above

Questions
Questions
Email: randy@lostintransit.us • Phone: 662-740-0386 • Mailing Address: 362 County Road
982, Iuka, MS 38852

This policy does not limit any rights you may have under applicable law. Where consumer
protection laws require different terms, we will follow the law.